Here are some steps to help you move forward when you have a water loss at your home or business.
1 - What needs to be done to stabilize the situation? Make reasonable decisions to protect the property and minimize risk of further loss or increased costs. This makes sense even if you are uninsured. If coverage applies, this is expected. Generally, try to not alter physical evidence or dispose of materials until there is an opportunity for inspections and possible evidence retention. If physical evidence requires alteration to further protect property or life, careful decisions are in order. Preserve as much as possible. Stabilizing the situation may include contacting someone to assist you with drying, etc. Your selection of someone to do the repairs to your satisfaction is important. You may wish to consider:
Service Master 24/7 Emergency Service - (616) 248-0241
2 - Contact our agency (616) 363-4946 Provide all available information, and information for reaching you— even more important if you have to temporarily move. Our agency is a valuable resource, with experience in our community.
3 - If repairs will be needed, begin to identify who you might hire to do that work Your selection of someone to do the repairs to your satisfaction is important.
4 - Collect and maintain documentation related to the event Retain receipts and invoices and make notes to assure that you will have an effective record of the event and its consequences. Following these suggestions immediately after a loss will help you move through the experience with the information needed to make effective decisions.
These explanations are intended to provide a simple understanding of some of the basic provisions found in most insurance policies. Sometimes simple explanations do not address all of the particular circumstances of a claim, nor may they take into consideration case law or other provisions within a policy. This FAQ section of the website does not replace, alter or amend any language in your policy, its terms, conditions or exclusions.
