If you have a possible claim, here are some suggestions to increase your comfort and confidence about resolving the situation to the best of your ability.
1 - What needs to be done to stabilize the situation? Make reasonable decisions to protect the property and minimize risk of further loss or increased costs. This makes sense even if you are uninsured. If coverage applies, this is expected. Generally, try to not alter physical evidence or dispose of materials except to further protect property or life. Careful decisions are in order. Preserve as much as possible.
2 - Contact our agency (616) 363-4946. Provide all available information including your contact information. Our agency is a valuable resource, with experience in our community.
3 - If repairs will be needed, begin to identify who you might hire to do that work Your selection of someone to do the repairs to your satisfaction is important.
4 - Collect and maintain documentation related to the event. Retain receipts and invoices and make notes to assure that you will have a reliable record of the event and its consequences.
Following these suggestions immediately after a loss will help you move through the experience with the information needed to make effective decisions.
These explanations are intended to provide a simple understanding of next steps. Sometimes simple explanations do not address the particular circumstances of a claim or your policy. This FAQ section of the website does not replace, alter or amend any language in your policy, its terms, conditions or exclusions.
